FAQs

1. What products do you offer at Nature's Nest?

At Nature's Nest, we offer a range of premium organic products, including organic honey, cow's desi ghee, cold-pressed oils, mustard oil, and Sidr honey, all carefully sourced and made to promote wellness.

2. Are your products really organic?

Yes, all our products are 100% organic. We ensure that our ingredients are pure, free from additives, preservatives, or chemicals, and are responsibly sourced to maintain the highest quality.

3. Do you offer free shipping?

We offer free shipping on all orders over 5000 PKR. For orders below that amount, a standard shipping fee will be applied at checkout.

4. How long will it take for my order to arrive?

Orders are processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location. Please note that delivery times may vary for remote areas.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor your order's progress.

6. Do you accept Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) as a payment method for your convenience. You can select COD during checkout, and pay when your order is delivered.

7. What is your return policy?

Due to the nature of our products, we do not accept returns for hygiene reasons. However, if there is an issue with your order (damaged or incorrect items), please contact us within 7 days of delivery, and we will assist you in resolving the issue.

8. What if I receive a damaged or incorrect item?

Please contact us within 2 business days of receiving your order at naturenest.marketing@gmail.com and include photos of the issue. We will arrange a replacement, store credit, or refund as needed.

9. Can I exchange my product?

Yes, if you would like to exchange an item, please follow the return process. Once your return is approved, you can place a new order for the item you want.

10. Do you offer international shipping?

Currently, we only ship within Pakistan. We are working towards expanding our shipping options internationally in the future.

11. Will I be charged duties or import taxes?

For domestic orders within Pakistan, no additional duties or taxes are charged. For international orders (once available), you may be charged import duties or taxes depending on local customs laws.

12. How can I contact you?

You can reach us via:

13. Do you store or share my personal information?

We collect your information to process orders and provide customer service. Your data is kept secure and never shared with third parties. For more details, please read our Privacy Policy.